At mycuci app, your privacy is not just a legal obligation — it is our heartfelt commitment. Find out exactly how we collect, use, store, and protect your personal information at all times.
Six layers of protection we use to ensure the personal data of every mycuci app member remains safe and secure at all times.
All data transmitted between your browser and the mycuci app server is encrypted using 256-bit SSL standards — the same encryption technology used by leading financial institutions and banks worldwide.
Only mycuci app personnel who genuinely require access to your data to perform their duties are permitted to do so. All access is automatically logged and monitored to prevent misuse.
Your data is stored on servers protected both physically and digitally, with intrusion prevention systems (IPS) and multi-layered firewalls operating around the clock without interruption.
Our KYC process not only verifies member eligibility but also protects your identity from being misused by unauthorised parties on our platform.
Mycuci app has never sold, rented, or traded your personal information to any third party for marketing or commercial purposes. Your data belongs to you, and we respect that fully.
The mycuci app Privacy Policy is designed and updated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are always protected under local law.
Important Note: This Privacy Policy describes the information handling practices of mycuci app and applies to all users of our platform. By using mycuci app's services, you agree to the practices outlined in this document.
Mycuci app collects your personal information through various means as you interact with our platform. Every piece of information we collect has a clear purpose, and we do not collect anything beyond what is necessary for platform operations.
This is the information you provide directly when registering or using the mycuci app platform:
When you browse or use the mycuci app platform, our systems automatically record certain technical information required to ensure optimal platform performance:
| Information Type | Example | Purpose |
|---|---|---|
| Device data | Device type, operating system, screen resolution | Display optimisation |
| Network data | IP address, ISP, general location | Security & verification |
| Session data | Login time, session duration, gaming activity | Analytics & security |
| Browser data | Browser type, version, preferred language | User experience |
| Transaction data | Deposit history, withdrawals, bonuses | Financial records & audit |
Mycuci app uses collected information solely for legitimate purposes directly related to platform operations. We do not use your data for any other purpose without first obtaining your consent.
mycuci app does not use your personal data for any third-party advertising purposes. Any marketing communications we send relate directly to mycuci app services only, and you may opt out at any time.
We understand the sensitivity of your personal information. mycuci app does not share, sell, or disclose your personal data to outside parties except in the following limited and controlled circumstances:
We work with carefully selected third-party service providers to support platform operations, including payment gateway providers, identity verification services, and technical infrastructure providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us.
Mycuci app may disclose user information to the relevant authorities when required to do so by a court order, valid warrant, or applicable legal obligation. In such situations, we will notify you where possible unless doing so is prohibited by law.
In the event of a merger, acquisition, or transfer of mycuci app assets, user data may be transferred as part of that business transaction. In such a situation, you will be notified in advance and the same or stronger privacy policy will continue to apply.
Our commitment: mycuci app has never and will never sell or trade your personal data to advertisers, data brokers, or any commercial party for profit.
The security of your personal data is mycuci app's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against evolving cyber threats.
The security measures we implement include data encryption during transmission and storage, role-based access control (RBAC), regular internal activity auditing, vulnerability assessments conducted by independent security experts, and an intrusion detection system operating 24 hours a day.
While we take all reasonable steps to protect your data, no digital system can be guaranteed one hundred percent secure. We therefore encourage you to play an active role in protecting your account by using a strong, unique password and never sharing your login credentials with anyone.
Mycuci app uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow the platform to remember your preferences and deliver a more personalised experience.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the mycuci app platform.
Mycuci app retains your personal data for as long as needed to fulfil the purposes stated in this privacy policy, or as required by applicable law. Generally, active account data is retained for the duration the account remains active, plus the minimum retention period mandated under Malaysia's financial laws.
When your data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered or accessed again. For financial and transaction data, the retention period may be longer due to specific audit and legal compliance requirements.
After account termination, mycuci app will retain your financial transaction records for a minimum of 7 years as required under Malaysia's financial laws. Other personal information that is no longer needed will be deleted within 90 days of account termination.
As a mycuci app user protected under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data. mycuci app is committed to making it easy and transparent for you to exercise these rights.
To exercise any of the rights above, please contact the mycuci app support team via email at [email protected] or via the Live Chat function on the platform. We will process your request within 21 business days.
Mycuci app reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform service improvements. Any material amendments will be communicated to you via in-account notifications or email at least 14 days before the changes take effect.
The "Updated" date at the top of this page will always reflect the date of the latest version of this Privacy Policy. Your continued use of the mycuci app platform after any changes take effect signifies your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or complaints regarding our Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
We take every privacy-related inquiry seriously and are committed to providing a transparent and satisfactory response within the stipulated timeframe. Your trust is our most valuable asset.
This Privacy Policy was last updated on January 2026. The latest version will always be available on this page. For further enquiries, please contact our team.
Review the data we hold
Incorrect data update
Request data deletion
Restrict data processing
Email [email protected] or use Live Chat
Specify the type of request and the data involved
We will verify your identity for security purposes
We will process your request within this timeframe