Terms and Conditions of Use mycuci app

1. Eligibility and Account Registration

To use the mycuci app services, you must meet the following eligibility requirements without exception. These requirements are not merely a formality — they are fundamental conditions that ensure the platform is used responsibly and in accordance with the provisions set out.

• Be at least 18 years old on the date of registration.
• Be an individual who legally eligible to enter into a binding contract.
• Not included on any self-exclusion list from gambling platforms.
• Provide personal information that is accurate, complete and current during registration.
• Not registering on behalf of another person or using a false identity.

Mycuci app reserves the right to request identity verification (KYC) at any time to ensure all information provided is valid. The KYC process may require you to submit documents such as a national ID, passport, or proof of current address. Accounts that fail to complete the KYC process within the stipulated timeframe will be suspended until verification is finalized.

2. User Account

Each user is only permitted to register one account only on the mycuci app platform. This includes accounts registered using different phone numbers, email addresses, or bank details but belonging to the same individual. Registering multiple accounts is a serious violation of these terms.

You are solely responsible for keeping your account password secure and not sharing it with any other party. All activity that occurs within your account is your full responsibility, whether carried out by you or by any third party who gains access to your account.

3. Deposits and Withdrawals

Mycuci app supports a wide range of popular payment methods in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, and local bank cards. All deposits are credited to your account instantly once payment confirmation is received from the payment service provider.

For withdrawals, you must use the payment method that the same using the same method as your deposit, and it must be registered in your own name. This is an important security measure to prevent fraud and money laundering. Withdrawal requests that do not meet this requirement will be automatically rejected.

• Minimum deposit amount: RM 10 per transaction.
• Minimum withdrawal amount: RM 30 per transaction.
• Daily withdrawal limits depend on your current account level.
• Withdrawals are processed within 1–24 hours on business days.
• Mycuci app reserves the right to request additional documents before processing a withdrawal for verification purposes.

4. Bonuses and Promotions

Mycuci app offers a variety of bonuses and promotions from time to time as a token of appreciation for our loyal members. However, all bonuses and promotions are subject to specific terms and rules that may vary for each offer.

A wagering requirement is a condition that determines how many times you must wager the bonus amount before a withdrawal is permitted. For example, a bonus with a 30x wagering requirement means you must wager the bonus value 30 times before you can withdraw any winnings associated with that bonus.

• Bonuses can only be claimed once only unless otherwise stated.
• Mycuci app reserves the right to void bonuses if a user is found to be abusing promotions.
• Wins from Free Spin bonuses are subject to their own wagering requirements.
• The bonus claim time limit will be stated in each respective promotion's terms.
• Mycuci app reserves the right to modify, suspend, or terminate any promotion without prior notice.

5. Game Rules

All games available on the mycuci app platform operate using a Random Number Generator (RNG) system that has been independently verified and audited by a third party. This ensures every game outcome is fair, random, and cannot be manipulated by any party, including mycuci app itself.

Users are strictly prohibited from using any software, tools, or methods intended to exploit the system, alter game outcomes, or gain an unfair advantage over other players or the platform. The use of bots, automated scripts, or any unapproved assistive technology constitutes a serious violation of these terms.

6. User Responsibilities

As a user of the mycuci app platform, you are responsible for ensuring your use of this platform complies with the laws and regulations applicable in your region. mycuci app does not guarantee that access to this platform is lawful in all jurisdictions.

You also agree not to use this platform for any unlawful purpose, including but not limited to money laundering, financing of terrorism, or any other criminal activity. mycuci app cooperates fully with relevant authorities in the investigation of fraud and financial crime cases.

• Provide personal information that is accurate and up to date at all times.
• Not sharing your account or allowing others to use it.
• Report any suspicious transactions or activities to us.
• Use the mycuci app platform for personal entertainment purposes only.
• Comply with all limits and restrictions set by the platform from time to time.

7. Account Termination and Suspension

Mycuci app reserves the right to suspend or terminate a user's account at any time without prior notice if there is evidence or reasonable suspicion that the user has violated any provision of these terms. mycuci app's decision in such matters is final.

Users may also request voluntary account termination by contacting our support team. For voluntarily terminated accounts, any valid remaining balance will be returned to the user after all security checks and audits have been completed, provided no breach of terms is currently under investigation.

• Terminated accounts cannot be re-registered using the same information.
• Any active bonuses will be automatically forfeited upon account termination.
• Mycuci app reserves the right to hold funds for 90 days while a fraud investigation is ongoing.
• Temporary suspension may be applied while a KYC verification is in progress.

8. Limitation of Liability

Mycuci app will not be liable for any direct, indirect, consequential, or special losses suffered by users arising from the use of this platform, including losses due to system disruptions, technical delays, or failures of third-party services beyond our control.

The mycuci app platform is provided "as is" and we make no warranties regarding continuous availability, accuracy of game data, or the suitability of the platform for any purpose other than entertainment. Nevertheless, we are committed to keeping the platform operating at the highest possible standard and resolving any technical issues as promptly as possible.

9. Amendments to Terms and Conditions

Mycuci app reserves the right to modify, add to, or amend any section of these Terms and Conditions at any time. Amendments take effect immediately upon publication on this platform. It is the user's responsibility to review these terms periodically to ensure you are always aware of the latest version.

Continued use of the mycuci app platform following the publication of any amendments will be deemed as your acceptance of the revised terms. If you do not agree with the changes made, you may contact our support team to discuss available options or choose to terminate your account.

10. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you at any time. You may reach us via:

• Support email: [email protected]
• The Live Chat function available on the mycuci app platform
• Via the FAQ us for answers to frequently asked questions

The mycuci app support team operates 24 hours a day, 7 days a week including public holidays, to ensure every inquiry you make receives a prompt and satisfactory response.